1. Which definition best matches “ESD”?A. Electrostatic discharge is a sudden transfer of static electricity that can damage electronic components.B. Power-on self-test is the firmware check that runs before the operating system loads.C. A service ticket is the documented record of a user problem, evidence, actions, and outcome.D. A troubleshooting theory is a specific, testable explanation for a symptom.2. Which term matches this definition? Power-on self-test is the firmware check that runs before the operating system loads.A. UEFIB. POSTC. baselineD. verification3. Which term best matches this technician example? A technician opens UEFI settings to verify boot order and Secure Boot.A. service ticketB. known-goodC. UEFID. documentation4. Which definition best matches “service ticket”?A. A baseline is a known starting condition used to compare current system behavior.B. A troubleshooting theory is a specific, testable explanation for a symptom.C. Escalation is transferring a problem to a higher support level when it exceeds authority, scope, or available tools.D. A service ticket is the documented record of a user problem, evidence, actions, and outcome.5. Which term matches this definition? A baseline is a known starting condition used to compare current system behavior.A. baselineB. known-goodC. verificationD. ESD6. Which term best matches this technician example? A suspected HDMI cable is replaced temporarily with one that is already proven to work.A. theoryB. known-goodC. documentationD. POST7. Which definition best matches “theory”?A. Verification is the step that proves the fix restored the required function without creating a new problem.B. Escalation is transferring a problem to a higher support level when it exceeds authority, scope, or available tools.C. A troubleshooting theory is a specific, testable explanation for a symptom.D. Unified Extensible Firmware Interface is modern system firmware that initializes hardware and starts the boot process.8. Which term matches this definition? Verification is the step that proves the fix restored the required function without creating a new problem.A. documentationB. ESDC. service ticketD. verification9. Which term best matches this technician example? The technician records the failed test, replacement part, and successful retest in the ticket.A. documentationB. escalationC. POSTD. baseline10. Which definition best matches “escalation”?A. Electrostatic discharge is a sudden transfer of static electricity that can damage electronic components.B. Escalation is transferring a problem to a higher support level when it exceeds authority, scope, or available tools.C. Unified Extensible Firmware Interface is modern system firmware that initializes hardware and starts the boot process.D. A known-good item is a verified working component, cable, setting, or path used for comparison.Grade vocabulary locally (0/10)