1. Which definition best matches “SLA”?A. A service-level agreement defines expected service targets such as response time, availability, or support responsibilities.B. Change management is the controlled process for planning, authorizing, implementing, documenting, and reviewing system changes.C. An asset inventory records managed devices, identifiers, ownership, location, or lifecycle information.D. Chain of custody documents who collected, handled, transferred, and stored evidence over time.2. Which term matches this definition? Change management is the controlled process for planning, authorizing, implementing, documenting, and reviewing system changes.A. rollback planB. change managementC. incidentD. backup3. Which term best matches this technician example? A configuration backup is prepared before a risky update so the old settings can be restored.A. asset inventoryB. acceptable use policyC. rollback planD. remote support4. Which definition best matches “asset inventory”?A. An incident is an unplanned event that disrupts or threatens normal service and requires response.B. Chain of custody documents who collected, handled, transferred, and stored evidence over time.C. A script is a sequence of commands or instructions used to automate repeatable tasks.D. An asset inventory records managed devices, identifiers, ownership, location, or lifecycle information.5. Which term matches this definition? An incident is an unplanned event that disrupts or threatens normal service and requires response.A. incidentB. acceptable use policyC. backupD. SLA6. Which term best matches this technician example? Users are informed that unauthorized software installation is not allowed on managed devices.A. chain of custodyB. acceptable use policyC. remote supportD. change management7. Which definition best matches “chain of custody”?A. A backup is a recoverable copy kept to restore data or configuration after loss or failure.B. A script is a sequence of commands or instructions used to automate repeatable tasks.C. Chain of custody documents who collected, handled, transferred, and stored evidence over time.D. A rollback plan describes how to return to the previous known state if a change fails.8. Which term matches this definition? A backup is a recoverable copy kept to restore data or configuration after loss or failure.A. remote supportB. SLAC. asset inventoryD. backup9. Which term best matches this technician example? A technician connects to a managed workstation with user awareness and proper authorization.A. remote supportB. scriptC. change managementD. incident10. Which definition best matches “script”?A. A service-level agreement defines expected service targets such as response time, availability, or support responsibilities.B. A script is a sequence of commands or instructions used to automate repeatable tasks.C. A rollback plan describes how to return to the previous known state if a change fails.D. An acceptable use policy defines permitted and prohibited use of organizational systems and resources.Grade vocabulary locally (0/10)