1. Which definition best matches “triage”?A. Triage is the rapid first-pass process of determining severity, scope, impact, and the best next action.B. Scope describes which users, devices, services, locations, or time periods are affected by a problem.C. Evidence is an observed, measured, or documented fact used to support or reject a troubleshooting theory.D. Rollback returns a system to a previously known state after a change causes trouble or fails verification.2. Which term matches this definition? Scope describes which users, devices, services, locations, or time periods are affected by a problem.A. hypothesisB. scopeC. root causeD. verification3. Which term best matches this technician example? The technician predicts that DHCP failure explains an APIPA address and missing gateway.A. evidenceB. known-goodC. hypothesisD. escalation4. Which definition best matches “evidence”?A. Root cause is the underlying condition that produced the observed problem.B. Rollback returns a system to a previously known state after a change causes trouble or fails verification.C. A service record documents the complaint, evidence, actions, changes, outcome, and follow-up.D. Evidence is an observed, measured, or documented fact used to support or reject a troubleshooting theory.5. Which term matches this definition? Root cause is the underlying condition that produced the observed problem.A. root causeB. known-goodC. verificationD. triage6. Which term best matches this technician example? A working patch cable is substituted to isolate a suspected cable fault.A. rollbackB. known-goodC. escalationD. scope7. Which definition best matches “rollback”?A. Verification confirms that the intended service works after the corrective action and that the success criteria are met.B. A service record documents the complaint, evidence, actions, changes, outcome, and follow-up.C. Rollback returns a system to a previously known state after a change causes trouble or fails verification.D. A hypothesis is a specific testable explanation for observed evidence.8. Which term matches this definition? Verification confirms that the intended service works after the corrective action and that the success criteria are met.A. escalationB. triageC. evidenceD. verification9. Which term best matches this technician example? A network-core configuration issue is transferred with logs and test results to the network administrator.A. escalationB. service recordC. scopeD. root cause10. Which definition best matches “service record”?A. Triage is the rapid first-pass process of determining severity, scope, impact, and the best next action.B. A service record documents the complaint, evidence, actions, changes, outcome, and follow-up.C. A hypothesis is a specific testable explanation for observed evidence.D. A known-good item or state has already been verified as working and is used for comparison.Grade vocabulary locally (0/10)