Week 15: Software Troubleshooting Technician Practical

210 instructional minutes | five 42-minute lessons

This week closes the repaired Core 2 content before Operational Procedures. You will diagnose Windows, mobile OS/application, mobile-security, and PC-security problems from unlabeled evidence instead of being told which objective failed.

Lesson sequence

1. Troubleshoot Windows OS Issues
2. Troubleshoot Mobile OS and Application Issues
3. Troubleshoot Mobile Security Issues
4. PC Security Troubleshooting Lab
5. Domain 3 Technician Practical

Evidence you will produce

• Windows troubleshooting record;
• mobile OS/application troubleshooting record;
• mobile-security troubleshooting record;
• PC-security symptom lab;
• mixed Domain 3 practical using scope, evidence, correction, rollback, verification, and documentation.

A+ alignment

Primary coverage: Core 2 objectives 3.1, 3.2, 3.3, and 3.4.

Safety boundary

No malware execution, privilege bypass, credential collection, or destructive reset on managed systems. Use supplied evidence or approved disposable environments.